We’re here for buyers, sellers, and partners using Sellah. Use the options below to reach us or browse common questions.
Email support
For account access, orders, seller verification, and general questions, write to:
We aim to respond within a few business days; complex cases may take longer.
Legal & policies
Frequently asked questions
What is Sellah?
Sellah is a marketplace platform focused on local brands in Egypt—helping buyers shop with clearer product information and safer checkout than selling only through direct messages.
How do I report a problem with an order?
Contact us by email with your order ID, store name, and a short description. We may ask for screenshots or delivery proof to help resolve the issue.
How do refunds work?
Refund eligibility depends on the seller’s policies, the condition of the item, and the payment flow used. Our team can explain options once we review your case.
How do I delete my account or data?
Email us from the address associated with your account and ask for account closure or data rights. We will verify ownership and respond as required by applicable law.
How does Sellah make money?
Sellah may charge sellers commissions or fees on successful sales as described in the seller experience—pricing can change with notice where required.
Where can I read the full Privacy Policy and Terms?
Use the links under “Legal & policies” on this page for the current versions.